24HR Emergency Claims

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London: +44 7770 476 841
Shanghai: +86 21 6381 0099

CRISIS HANDLING

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Speed is of the essence and the sooner we are told of an issue or claim the sooner our experienced staff can assist in handling the issues arising from loss, damage or dispute.

REPORTING

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It is important to inform us of all matters that may give rise to a loss under the Insurance. Even small matters can blow up over time and gathering evidence at the time a loss occurs is vital when defending a claim in arbitration or from the battalion of lawyers that IG Clubs will throw against the unprepared Charterer.

INFORMATION AND
DOCUMENTS

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Ensure that you are able to provide Charterparties, booking notes, pre fixture documentation and all exchanges relating to the fixture, casualty or claim. The sooner we get this documentation the sooner we can evaluate risk and response.

ACCESS TO VESSEL

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Ensure that you are able to tell us where the vessel is and provide agents details so that our representatives can get to the vessel and start reviewing what went wrong.

It's not easy to travel at the moment but it's business as usual at MECO

 

We can host anything from one-on-one meetings to webinars across continents. If you would like a videocon with a colleague, a catch up with a particular team or specific training, contact us and we will see what we can arrange.