24HR Emergency Claims
London: +44 7770 476 841
Shanghai: +86 21 6381 0099
Speed is of the essence and the sooner we are told of an issue or claim the sooner our experienced staff can assist in handling the issues arising from loss, damage or dispute.
It is important to inform us of all matters that may give rise to a loss under the Insurance. Even small matters can blow up over time and gathering evidence at the time a loss occurs is vital when defending a claim in arbitration or from the battalion of lawyers that IG Clubs will throw against the unprepared Charterer.
Ensure that you are able to provide Charterparties, booking notes, pre fixture documentation and all exchanges relating to the fixture, casualty or claim. The sooner we get this documentation the sooner we can evaluate risk and response.
ACCESS TO VESSEL
Ensure that you are able to tell us where the vessel is and provide agents details so that our representatives can get to the vessel and start reviewing what went wrong.